Privacy Policy

VAKS Private Policy

Welcome to The “Site” of VAKS Limited. (“VAKS”, “we”, “us” and/or “our”).

We are are fully committed to protecting the personal data here at VAKS. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website, www.vaks.co.uk.

Here you’ll find our privacy policy describing our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection legislation.

Information we collect

When you register an interest in VAKS, through arranging free assessments or confirming tuition, we will ask you for personal information, whether that be online or in person. This refers to any information that you voluntarily submit to us and that identifies you or your child personally.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy.

We might collect, store and use personal data such as:

Name, email, address, mobile number, Secondary contacts, date of birth, medical details, allergies details, SEN details, direct debit mandate forms and photo consent.

After your Initial free assessment, feedback will be completed by our specialist team. This will be done one to one privately where we can relay the following information:

  • Evaluation of assessment with outlined strengths and weaknesses.
  • General parental feedback
  • Specific feedback on what recommended programme we will assign should you decide to commit.
  • Any additional information deemed necessary to enable us to provide the best learning outcomes.

You are free to explore our website without providing any Personal Information about yourself or your child. However, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers which analyse navigation and use of the website. This may be used for a retargeted advertisement for our use only.

How we use the information

We Never Sell Personal Information

VAKS will never sell or rent to any third party any of the personal information or data that you provide to us. VAKS uses the Personal Data you provide in a manner that is consistent with this Privacy Policy.

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

  • Send information or VAKS content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
  • Respond to customer support requests; and otherwise to fulfill the obligations under the VAKS Customer Terms of Service.
  • We use personal data to communicate with you, like sending payment notifications, alerting you to changes in the service, or providing customer support.

If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

Third party websites and services

Our site may contain links to the websites of third parties through our blogs or social media accounts. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.

VAKS Limited employs the services of other parties for dealing with certain processes necessary for the operation of business systems. The providers of such services do not have access to certain personal Data provided by Users of our service.

Third-Party Payment Processor

We use a third party payment processor, GoCardless, for all payments. VAKS does not store credit card details and instead relies on GoCardless for this.

In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. GoCardless, whose use of your personal information is governed by their privacy policy, which may be viewed at https://gocardless.com/legal/privacy/.

Security

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organisational measures.

VAKS takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to VAKS via the Internet.

Access to information

You can choose at any time to opt out by contacting support at team@vaks.co.uk, you can also contact us to opt out of your information being used for purposes other than it was originally collected.

You may request for us to provide you with any of the personal information that we hold about you. Such provisions can be provided to you free of charge and within the time scale of one month. We will remove your personal data when it no longer serves the purpose that it was collected for.

Cookies

You are free to explore our website without providing any Personal Information about yourself or your child. However, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers which analyse navigation and use of the website.

VAKS uses cookies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic analytical information about our user base as a whole.

Advertising

We partner with third party ad networks to display targeted advertising on other sites based upon your interests. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Contact

If you have any questions or do not agree with the data practices described in this Privacy Policy, please write to us by email at team@vaks.co.uk or by mail to Registered office; 7 – 8 High Oak Business Centre, Gentlemens Field, Ware, SG12 0EF.

You can choose at any time to opt out by contacting support at team@vaks.co.uk you can also opt out of your information being used for purposes by calling us.