VAKS Private Policy
Welcome to The “Site” of VAKS Limited. (“VAKS”, “we”, “us” and/or “our”).
Information we collect
When you register an interest in VAKS, through arranging free assessments or confirming tuition, we will ask you for personal information, whether that be online or in person. This refers to any information that you voluntarily submit to us and that identifies you or your child personally.
We might collect, store and use personal data such as:
Name, email, address, mobile number, Secondary contacts, date of birth, medical details, allergies details, SEN details, direct debit mandate forms and photo consent.
After your Initial free assessment, feedback will be completed by our specialist team. This will be done one to one privately where we can relay the following information:
- Evaluation of assessment with outlined strengths and weaknesses.
- General parental feedback
- Specific feedback on what recommended programme we will assign should you decide to commit.
- Any additional information deemed necessary to enable us to provide the best learning outcomes.
You are free to explore our website without providing any Personal Information about yourself or your child. However, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers which analyse navigation and use of the website. This may be used for a retargeted advertisement for our use only.
How we use the information
We Never Sell Personal Information
- Send information or VAKS content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- Respond to customer support requests; and otherwise to fulfill the obligations under the VAKS Customer Terms of Service.
- We use personal data to communicate with you, like sending payment notifications, alerting you to changes in the service, or providing customer support.
If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Third party websites and services
Our site may contain links to the websites of third parties through our blogs or social media accounts. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.
VAKS Limited employs the services of other parties for dealing with certain processes necessary for the operation of business systems. The providers of such services do not have access to certain personal Data provided by Users of our service.
Third-Party Payment Processor
We use a third party payment processor, GoCardless, for all payments. VAKS does not store credit card details and instead relies on GoCardless for this.
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organisational measures.
VAKS takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to VAKS via the Internet.
Access to information
You can choose at any time to opt out by contacting support at firstname.lastname@example.org, you can also contact us to opt out of your information being used for purposes other than it was originally collected.
You may request for us to provide you with any of the personal information that we hold about you. Such provisions can be provided to you free of charge and within the time scale of one month. We will remove your personal data when it no longer serves the purpose that it was collected for.
You are free to explore our website without providing any Personal Information about yourself or your child. However, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers which analyse navigation and use of the website.
You can choose at any time to opt out by contacting support at email@example.com you can also opt out of your information being used for purposes by calling us.